Refund Policy

You can cancel from Billingin your parent account at any time. After you cancel, the cadet keeps full access until the end of the period you've already paid for, and then returns to the free plan. We don't charge you again after you cancel.

Because you can start free with no card and cancel any time before the next renewal, most families won't need a refund. Our intended terms:

• Recent renewals:if you were charged for a renewal you didn't mean to keep, email us within 14 days of that charge and we'll refund it in full, as long as it wasn't heavily used that period.
• Mid-period cancellation:cancelling keeps access to the end of the period you've paid for; we don't pro-rate a partial month or year beyond the 14-day window above.
• Billing errors: a duplicate or clearly incorrect charge is always refunded in full.

These terms don't override any non-waivable refund or cancellation right you have under the consumer law of your province, state or country — where that law gives you more, it applies.

Sign in, open Billing, and choose “Manage billing” to cancel or remove a cadet's seat. Full details are in our Terms of Service.